What To Know Before You Go

Have Fun & Play by the Rules

Your safety, and the safety of our team members, is always our top priority. To ensure a seamless entry into the park and for the most enjoyable visit possible, we’ve enhanced our security procedures for the 2023 season. We want to help you be prepared before you visit the park.

Entrance Policy

New for 2023, Story Land is enhancing our security standards and all bags, coolers and stroller/wagons will go through a security screening at the front of the park prior to entering. To reduce wait times into the park, we ask you bring only necessary items in a bag no larger than 15” x 15” x 15”, bags needed for childcare supplies and medical bags larger than this size will be permitted into the park. Guests are still welcome to obtain a handstamp at the exit of the park for reentry but all reentry will be subject to additional screening.

Bag & Cooler Policy

Story Land allows one bag per guest with a maximum size of 15” x 15” x 15” into the park, in addition to one soft sided cooler 12”x12”x12”. Exceptions will be made for bags holding child supplies and medical bags. No alcohol or glass containers will be permitted. Hard-sided coolers are not allowed into Story Land, no exceptions.

Beverages

Story Land allows sealed non-alcoholic drinks (no glass) into the park and empty water bottles for filling inside the park. Open beverages should be finished prior to entry.

Rain Policy

Story Land is open rain or shine*! If a driving rainstorm unexpectedly begins after guests have entered the park, and continues for at least a half-hour with no sign of relief in the forecast guests will receive rain checks as they exit the park during the time of the storm. Rain checks are valid only for the current season. We do not refund admission dollars. Please note: For your safety some rides and attractions may temporarily close due to lightning or heavy rain. Rain checks are not issued at the end of the day.

*Severe forecasted rain and weather events may impact operation. In the event of severe weather, Story Land may enact a full or early closure on affected operating days. Guests will be notified of any operational adjustments via email (if you have a date specific ticket), our website and social accounts along with in-park announcements if applicable. Rain checks or reservation adjustments will be provided.

No Weapons

No weapons or dangerous items will be allowed into the park.

We Are Cashless

Story Land will accept only electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. All you have to do is swipe or tap to pay at any admissions office, food stand, gift shop, or park game – no digging for change to pay or waiting for cash back from our staff.

Only have cash? You’re still covered! Guests will have free access to multiple easy-to-use Cash to Card kiosks conveniently located throughout Story Land. You can transfer your cash free of charge onto a card, use it throughout the park, and if you have money left over, use it anywhere else that cards are accepted.

Learn more about cashless here.

Mobility Rentals

Strollers, wheelchairs, and electric convenience vehicles (ECVs) are all available at the park on a first-come, first serve basis. These amenities cannot be reserved ahead of time, and you are welcome to bring your own to our park! For more details including prices, please visit this page.

We regularly evaluate our safety procedures, for the most up-to-date information on all our park rules and policies, please visit Park Rules.

For questions, please contact us.