Story Land Frequently Asked Questions

Please read through the below to find the answer to your question.

Useful Tips & FAQs

We do our best to provide a great value to our guests every day, with an all-inclusive (rides, shows & attractions), reasonably-priced admission ticket, FREE parking, and FREE pet kennels.

Only in July. Staffing challenges have resulted in a 5 day operating week (Friday - Tuesday) in August to best service our guests. Story Land is closed every Wednesday and Thursday in August. The last summer operating day of the 2021 season is Monday, September 6th. Story Land will operate fall weekends (Saturdays & Sundays) starting September 11th and end on Monday, October 11th.

All 2020 Basic, Standard, Premium, and Platinum Season Passes will include the 2021 season for free. 2020 Summer Saver and 2020 Preschool Play Passes are not valid in 2021. Season Passholders do not need to make reservations to visit the park in 2021. Fall visits are included, join us!

Yes, 2020 Day Tickets that were not redeemed in 2020 can be used in 2021 (yes, Fall weekends too). This includes tickets purchased during the 2019 Black Friday Sale, 2019 Holiday Sale, 2020 St. Paddy's Day Sale. You must use the barcode number on each ticket to reserve your chosen date ahead of time. You can do this HERE.

Yes! If you have a season pass that was valid during the 2021 summer, it is valid during Fall weekends too! Blackout days still apply for 2021 Basic passes, entry is not permitted on Saturdays.

2020 All-Season Dining Passes and Souvenir Cups are valid in 2021, even if activated and used in 2020.

2020 Preschool Play Passes did not automatically extend into 2021. Eligible children needed to be re-registered during the November 16 - March 1 registration period via a unique code obtained from a park staff member. If the child was not re-registered for a 2021 Preschool Pass, another form of admission will be needed in 2021. Shop Season Passes.

In accordance with guidance from the CDC, to maximize protection from the Delta variant and prevent possibly spreading it to others, masks are required while indoors at Story Land regardless of vaccination status. This includes all Restrooms, F&B locations, Retail Shops and Cinderella’s Castle.

The Fun Pass is valid for one free admission with the purchase of a ticket. Please purchase one fewer ticket than you need for your chosen date, and the free admission will be redeemed at the gate. No reservation is needed for that guest. For example, if you have one Fun Pass book and are a family of 4, please purchase 3 tickets via our website, and bring the Fun Pass book to the gate where we will admit the 4th guest free.

Our tickets are non-refundable, but you are welcome to change your reservation date or the name on your tickets. Please click the "Manage Reservation" button in your confirmation email to change your date of visit. If the date of your visit has gone by, please reach out for assistance changing your reservation date.

The Military discount is available to active duty and veteran status personnel with a military ID, their spouse, and any children in the group under 18. This special discount is only available for online purchase, and military status will be verified through ID.me, a third party website during the checkout process.

Of course! Please stop at the Exit for a hand stamp on your way out to re-enter as often as you’d like on the day of your visit.

Yes, we are closed Wednesdays and Thursdays this summer and just added Fall weekends to our calendar. Story Land will operate Saturdays and Sundays from September 11th through Monday, October 11th.

Generally speaking, Story Land is geared to children between the ages of 2 and 12.

We have plenty of FREE parking at Story Land. Guests in motor homes and campers please park across the street from Story Land in North Parking Lot.

Because there are inherent risks in or on rides and attractions, please participate responsibly. Riders of all ages must properly use all ride safety equipment. Guests with body features (including height, weight, and muscle control) that may prevent safety restraints from operating as designed may be denied access to specific rides. Failure to follow rules could result in injury. Participation Guidelines for all guests are posted at each ride. If you have questions please speak with an attendant prior to waiting in line. We reserve the right to deny access to anyone who fails to comply with established guidelines, or exhibits impairment. Children less than 48 inches tall must be accompanied by a responsible guest on all rides. Riders must be 36” tall to ride the Flying Fish, Polar Coaster, Crazy Barn, Dr. Geyser’s Raft Ride, and Bamboo Chutes. Riders must be 42” tall to ride Roar-O-Saurus. We encourage parents and guardians to join children on all rides, to help ensure that everyone participates safely.

We strongly recommend that Minors (under age 18) be accompanied by an adult. Park does not assume responsibility or liability for unattended minors.

We strongly advise all guests to purchase their tickets via our website ahead of time. Depending on capacity, tickets may be available at the gate, but this is not guaranteed. If tickets are sold out online, tickets will not be available at the gate. Tickets are $44.99 at gate when available.

Season Passholders do not need to make reservations to visit the park in 2021. Season Passholders who are using their Bring-a-Friend Free benefits or discounted admission benefits for guests do not need to make reservations for those guests. Both season passes and friend benefits can be used on Sold Out days. Day Ticketholders with unused tickets from 2020 or tickets for 2021 purchased prior to March 8, 2021, must reserve their day of visit ahead of time. Please do so here. If you were required to select a date prior to checking out with your tickets, you do not need an additional reservation; those dated tickets are your reservation.

Please click the "Manage Reservation" button in your order confirmation email. If the date on your tickets has arrived or passed, the system will not allow you to change the date, we will need to change it for you. Please send us an email or Facebook message with your order number and new date and we will change the date for you. Only 2021 dates are available.

No, children under 3 do not need a ticket or reservation to visit the park.

Please review your benefits HERE.

Blackout Dates are all Saturdays in the 2021 season. These dates apply only to newly purchased 2021 Basic Passes - meaning 2021 Basic Season Passes cannot be used on those days. All other Season Passes, including the 2021 Preschool Pass and the 2020 Basic Pass can be used on Saturdays. If you have a 2021 Basic Season Pass and want to visit Saturdays, you can upgrade to a higher level pass kind on your next visit to the park.

Living Shores Aquarium is a separate gate and requires separate admission to visit. Story Land tickets do not transfer to Living Shores. Story Land Season Passes are not valid for admission to Living Shores, with the exception of the Platinum Season Pass, which admits the passholder only to Living Shores. Living Shores tickets cannot be used at Story Land.
Get Tickets to Living Shores

The 2020 and 2021 Platinum Season Pass each have 3 total free admissions that can be used on any day in the season. They can be used by whoever the passholder wishes, and they must enter the park with the passholder. They are not physical tickets. They can all be used on one day or spread out over the course of 2 or 3 days, but it is 3 total admissions to use during the season. It is not 3 free admissions per visit.

We can scan them right from your phone! Please click the "Print Tickets Now" button in your confirmation email, assign a name to each ticket if you haven't already, and each ticket's barcode will then display. To expedite your entry into the park, please screenshot each barcode or save them to your Apple Wallet as cell service at the park can be spotty.

Your original confirmation email has all the details - and comes from "noreply@accesso.com"; try searching for this in your inbox!

You can also look up your order here --> Order Lookup

Guests are welcome to bring outside food and non-alcoholic beverage items into the park, provided they are not in coolers or glass containers. Alcohol is not permitted in the park. When picnicking outside our gates please note that glass containers, alcohol, and all types of grills are prohibited.

Due to capacity restrictions the Final 3 Hour, Next Day Free Program has been suspended and is not being offered during the 2021 season.

Story Land is open rain or shine, but if you are no longer able to visit on your chosen date, you can change your day of visit by clicking "Manage Reservation" in your confirmation email. If a driving rainstorm unexpectedly begins after guests have entered the park, and continues for at least a half-hour with no sign of relief in the forecast guests will receive rain checks as they exit the park during the time of the storm. Rain checks are valid only for the current season. We do not refund admission dollars. Please note: For your safety some rides and attractions may temporarily close due to lightning or heavy rain. Rain checks are not issued at the end of the day.

Yes. If you believe you may have left an item at the park, please send us an email via the Contact Us page with a description of the item, date you visited, and the last known location of the item and we will contact you if it has been turned in.

To download your digital photo(s) visit www.myfunmoments.com/Storyland and enter your wristband number, season pass barcode number or the number on your single purchase receipt. Digital photos can take up to 24 hours before they are available for download.

Yes, Pet Kennels are available for use FREE of charge on a first come, first served basis. Reservations are not available for Pet Kennels. They may be found next to the train depot in the north end of our main parking lot. We have 26 kennels (16 square feet with roofs) with individual pad locks to ensure the safety of your pet. Water bowls are available for use but we recommend bringing the items your pet needs to be comfortable. To check-in your pet, visit the kennels, pick the one you would like and visit Yum Yum Junction (simply ring the doorbell) where you will be given your code. Please remember our kennels are self-service, owners are responsible for the well being of their pets.

Address & Contact Information

Story Land
850 NH Route 16
Glen, NH 03838
603-383-4186

Please visit our Park Rules & Policies page for more information.