Know Before You Go

We are so excited to welcome you and your family back to Story Land!

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. Please, read this page fully to ensure the best experience possible as you plan your visit and join us at the Land Where Fantasy Lives.



Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Story Land healthy and safe.


Guest Responsibilities


  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • Wear face coverings, per CDC guidelines
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Story Land reserves the right to require a Guest to leave if the Guest is (i) using profanity, offensive or threatening language towards our Team Members or other Guests and/or (ii) violating any other Park Rules.




Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests who are not fully vaccinated.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
Social Distancing Social Distancing
Requiring social distance of six feet between travel parties.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   



Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Story Land will look different this summer.

  • Guests with day tickets will need to register for the date they wish to visit in advance, in addition to their regularly purchased ticket. If you were required to choose a day of visit at the time of purchase, your ticket is your reservation and you do not need to make a separate reservation. Season Passholders are not required to make reservations to visit the park.
  • The Reservation System for 2021 is available. Reserve Now
  • If the date you wish to visit is not listed in our store's online calendar, we have already reached our capacity limit for that date, and you will need to choose another day.
  • In accordance with the latest guidance issued by the Centers for Disease Control and Prevention, guests who have been fully vaccinated* are not required to wear a facial covering when visiting Story Land. Guests who are not fully vaccinated* must wear a facial covering and practice social distancing. *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Some rides and attractions will not be available this summer due to the pandemic. Please visit our Attractions Updates page for planned closures. This page will be updated as frequently as possible.

Visitors will find many more new proactive measures in place at Story Land this summer.



Frequently Asked Questions

Can't find the answer to your question? Contact Us and we will assist you.

In accordance with the latest guidance issued by the Centers for Disease Control and Prevention, guests who have been fully vaccinated* are not required to wear a facial covering when visiting Story Land. Guests who are not fully vaccinated* must wear a facial covering and practice social distancing.

For those who are not fully vaccinated*, facial coverings are required:

  • To enter the facility
  • Throughout the facility
  • In attractions
  • In queue lines
  • In enclosed locations (retail stores, bathrooms, dining locations, etc.)

For those who are not fully vaccinated*, facial coverings are not required:

  • On water rides
  • While seated eating and drinking
  • In mask break zones

Facial coverings should:

  • Fully cover an individual's nose and mouth and allow the individual to remain hands-free.
  • Fit snugly but comfortable against the side of the face.
  • Be made of breathable material, either disposable or reusable.


PLEASE NOTE: Costume masks are not considered appropriate and are prohibited. Face shields are not a substitute for a facial covering. Face shields are permitted within the facility when worn with an acceptable facial covering.

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In accordance with the latest guidance issued by the Centers for Disease Control and Prevention, guests who have been fully vaccinated* are not required to wear a facial covering when visiting Story Land. Guests who are not fully vaccinated* must wear a facial covering and practice social distancing. *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Team Members will wear additional personal protective equipment, including facial coverings and gloves, to perform select work functions.
  • In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system. Season Passholders do not need to make a reservation.
  • Those who have purchased a ticket prior to March 8, 2021 will need to make a reservation through our online registration system. Tickets purchased after this date should be dated - that is your reservation.
  • Walk-up visitors with non-dated tickets will be required to make a reservation online if capacity permits.
  • If the date you wish to visit is not available for a reservation, please select another day.
  • Ticket and Season Pass sales will be conducted online. Third parties such as Groupon will not sell tickets in 2021.
  • In order to reduce hand-to-hand exchanges, Tickets and Season Passes will not be sold at the park; they must be purchased online.
  • Our guests under three (ages 1 & 2) who are admitted free will NOT need to have an online reservation.
  • Story Land's After 3 program will not be taking place in 2021. Reservations made online will be for one day only.
  • Facial coverings will be available to purchase at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitization throughout the entrance areas and park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between unvaccinated travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Story Land.
  • Capacity of rides and indoor facilities within Story Land will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members who are not fully vaccinated* will wear facial coverings and could wear additional personal protective equipment, including gloves and face shields.
  • Guests on water rides (Bamboo Chutes, Splash Battle and Dr. Geyser’s Remarkable Raft Ride) must not wear facial coverings in compliance with water safety best practices.
  • Guests must remove their facial coverings prior to loading a water ride (Bamboo Chutes, Splash Battle and Dr. Geyser's Remarkable Raft Ride). Coverings may also be removed in order to eat and drink.
  • Some attractions may be closed if Story Land management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved. Please check our Attractions Update page for the most up-to-date information.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Indoor and outdoor tables and chairs will be thoroughly disinfected after each customer’s use.
  • Different Entrance and Exits will be designated when possible to avoid or reduce face to face exposure.
  • Employees will wash their hands with soap and water for 20 seconds and use a paper hand towel to dry hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of each shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick-Up points). In addition, employees will frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members who are not fully vaccinated* will wear facial coverings and additional personal protective equipment, including gloves and face shields. Hair restraints are required by Story Land in all kitchen areas. *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Guests may remove their facial coverings to eat and drink.
  • Grab n’ Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items. Certain locations may not be accepting cash.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Team Members who are not fully vaccinated* will wear facial coverings, and some may wear additional personal protective equipment, including gloves and face shields, to perform some work functions. *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Facial coverings and hand sanitizer will be available for purchase at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Story Land.
  • Purchases should be bagged by the team member using a bag supplied by the park. Team members are prohibited from bagging the purchase in a guest provided bag.  Team member can allow guest to bag their own purchase if necessary.
  • Fitting Rooms will be closed and off limits to the guests.
  • All Sales are final.

To ensure the safety of our Guests and Team Members while providing the very best experience possible, some attractions and high touch areas will be closed during your visit. Rides, retail and food locations will operate with modifications. More specific information on ride, retail and food location dates of operation can be found at our Attraction Updates page.

All 2020 Basic, Standard, Premium, and Platinum Season Passes will include the 2021 season for free. 2020 Summer Saver and 2020 Preschool Play Passes are not valid in 2021.

Unused 2020 day tickets can be used in 2021.

Yes, all 2020 Basic, Standard, Premium, and Platinum Season Passholders will receive identical pass benefits in 2021. For example, if you purchased a 2020 Platinum Pass, your pass will remain a Platinum Pass in 2021. Unused 2020 benefits do not roll over into 2021. Please note that some Season Pass benefits for 2021 may not be available. Learn More about your season pass benefits.

2020 Preschool Play Passes did not automatically extend into 2021. Eligible children needed to be re-registered during the November 16 - March 1 registration period via a unique code obtained from a park staff member. If the child was not re-registered for a 2021 Preschool Pass, another form of admission will be needed in 2021. Have questions? Send us an email!
Shop Season Passes

No, our After 3 Best Value program is suspended for 2021 due to capacity limits. We look forward to bringing this back next year!