Know Before You Go

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system.
• Those who have already purchased a ticket or Season Pass will need to make a reservation through our online registration system.
• Walk-up visitors with a form of admission (ticket or Season Pass) will be required to make a reservation online if capacity permits.
• If the date you wish to visit is not available for a reservation, please select another day.
• Ticket and Season Pass sales will be conducted online. Third parties such as Groupon will not sell tickets in 2020.
• In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
• Our guests under three (ages 1 & 2) who are admitted free will need to have an online reservation. This can be completed while you make your reservation for both new purchases and previously purchased tickets and passes.
• Story Land’s “After 3” program will not be taking place in 2020. Reservations made online will be for one day only.
• All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Story Land. Anyone with a temperature at or above 100.0 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
• All entrants will be required to wear facial coverings. The only exception is for children under the age of three.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Those without a facial covering will be able to purchase them at park retail locations.
• Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitization throughout the entrance areas and park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Story Land.

• Capacity of rides and indoor facilities within Story Land will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at park retail locations.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
• Guests on water rides (Bamboo Chutes, Splash Battle and Dr. Geyser’s Remarkable Raft Ride) must not wear facial coverings in compliance with water safety best practices.
• Guests will be required to wear facial coverings. The only exception is for children under the age of three.
• Guests must remove their facial coverings prior to loading a water ride (Bamboo Chutes, Splash Battle and Dr. Geyser's Remarkable Raft Ride). Coverings may also be removed in order to eat and drink.
• Some attractions may be closed during this initial opening phase, or closed for the entirety of the summer, if Story Land management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.

• Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
• Indoor and outdoor tables and chairs will be thoroughly disinfected after each customer’s use.
• Different Entrance and Exits will be designated when possible to avoid or reduce face to face exposure.
• Employees will wash their hands with soap and water for 20 seconds and use a paper hand towel to dry hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of each shift and throughout the day.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields. Hair restraints are required by Story Land in all kitchen areas.
• Guests will be required to wear facial coverings. The only exception is for children under the age of three.
• Grab n’ Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
• Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
• Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
• Napkins will still be available from the no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items. Certain locations may not be accepting cash.

• Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
• All Guests and Team Members will be required to wear facial coverings. The only exception is for children under the age of three.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Facial coverings and hand sanitizer will be available for purchase at park retail locations.
• Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Story Land.
• Purchases should be bagged by the team member using a bag supplied by the park.  Team members are prohibited from bagging the purchase in a guest provided bag.  Team member can allow guest to bag their own purchase if necessary.
• Fitting Rooms will be closed and off limits to the guests.
• All Sales are final.

While we look forward to welcoming everyone back to the park, there are some people who should forego a visit to Story Land this year under the current precautions. Among those who should avoid visiting in 2020: anyone with illness, COVID-19 symptoms, those who are at high-risk, those unable or unwilling to practice social distancing, or to wear face coverings to protect others, and those who may expect a visit to the park this year to be just like any other in the past.

Yes, all Guests and Team Members are required to wear facial coverings while at Story Land. The only exception is for children under age three. Bandanas are not accepted as facial coverings at Story Land.

Guests are required to remove facial coverings while on water attractions (Bamboo Chutes, Splash Battle and Dr. Geyser's Remarkable Raft Ride), in complying with water safety best practices. We recommend bringing a plastic bag that can be sealed to store your facial covering in if you plan to enjoy these attractions. Guests may also remove their masks while eating or drinking. Face shields are not permitted on any attraction and are not a substitute for a facial covering. Face shields are permitted within the park when worn with a cloth facial covering.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. To ensure the safety of our Guests and Team Members while providing the very best experience possible, some attractions and high touch areas will be closed during your visit. Rides, retail and food locations will operate with modifications. All shows, character appearances and splash areas (Mini Geysers, Oceans of Fun Sprayground, mist tents) will be closed. Play areas (Grandfather Tree, Buccaneer Bay Playground, Loopy Lab, Little Dreamers), the Silver Mine, and all photo cut outs will be closed. Swan Boats will be closed for all of 2020. More specific information on ride, retail and food location dates of operation can be found at our Attraction Updates page.

All 2020 Basic, Standard, Premium, and Platinum Season Passes will include the 2021 season for free. Summer Saver and Preschool Play Passes are not valid in 2021.

Tickets purchased on or before 6/21/2020 can be used in either the 2020 or 2021 season. This includes Black Friday Tickets, Holiday Sale Tickets, and St. Paddy's Day Sale Tickets. Tickets purchased on or after 6/22/2020 are valid on the date selected only.