2020 FAQs

We're here to help!

Thank you for your support this year! Please read through the below, and if you don't find the answer to your question, you can send us an email via the Contact Us page on our website and a member of our team will be in touch!

All 2020 Basic, Standard, Premium, and Platinum Season Passes will include the 2021 season for free. 2020 Summer Saver and 2020 Preschool Play Passes are not valid in 2021.

2020 Day Tickets that were not redeemed in 2020 can be used in 2021. This includes tickets purchased during the 2019 Black Friday Sale, 2019 Holiday Sale, 2020 St. Paddy's Day Sale.

2020 Preschool Play Passes did not automatically extend into 2021. Eligible children needed to be re-registered during the November 16 - March 1 registration period via a unique code obtained from a park staff member. If the child was not re-registered for a 2021 Preschool Pass, another form of admission will be needed in 2021. Have questions? Send us an email!
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2020 All-Season Dining Passes and Souvenir Cups are valid in 2021, even if activated and used in 2020.

Your original confirmation email has all the details - and comes from "noreply@accesso.com"; try searching for this in your inbox!

You can also look up your order here --> Order Lookup