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We are committed to providing the finest family fun and entertainment. This means we want all our Guests to have a safe and enjoyable visit. If you have any questions, stop by our Guest Service building located at the Park Entrance. They will be able to answer any questions and help you with any accommodation you may require during your visit. This guide will provide you with information to help plan your day.
NOTICE: The information in this guide is subject to change without notice. You may also contact the Guest Service Center regarding accessibility prior to boarding a particular attraction.
Service Animals are welcome; however, they are limited to dogs and miniature ponies that have been trained to do work or perform a task for the benefit of the individual with the disability. Service Animals must remain on a leash or harness and be under the control of their handler. If at any time a Service Animal is out of control, they will be asked to be removed from the park. Service Animals are not permitted to ride any ride, with the exception of Huff Puff and Whistle Railroad. While the Service Animal is waiting for their handler to ride any attraction, a Guest must remain with them.
A Location is next to admissions, but any greenspace is permissible. Please remember to pick up after.
Located at Guest Services in entrance of the park.
Located at the Park Entrance
Accessible parking located near the Entrance Building.
Wheelchairs and electric convenience vehicles can be rented on a first come, first served basis. To rent a mobility device, once you have entered the park, go directly to the rental station located to the left as you walk in. Pick your wheelchair or scooter, and with a mobile phone, scan the QR code found on it. Fill out the information and process payment. Once completed just inform the attendant so they can verify it’s complete.
All restrooms have an ADA stall. There are family restrooms located in each restroom. Please note that all Men's & Women's restrooms at Story Land have automatic hand dryers. If you wish to avoid them, please use a Family/Unisex restroom. All Family Restrooms are without automatic hand dryers EXCEPT for the location near the Polar Coaster. Upgraded bathrooms in the front and back of the park are also equipped with commercial fixtures which tend to be louder than residential fixtures. If you child requires a quieter experience, we recommend the Family Restrooms near Little Dreamers and at Dr. Geyser’s Remarkable Raft Ride.
The cost of admission to Story Land will be waived for a government-funded or privately paid Personal Care Assistant (PCA) whose attendance is required to enable a Guest with severe disabilities to enjoy a day visiting the park. Whether the tickets are purchased in advance or at the gate for the PCA, any request to waive admission for the PCA must be made at the Customer Service office located at the park entrance. The PCA shall not participate in any services/attractions separate from the individual that requires their services.
A Quiet Dining Area is located behind Poblano Cantina and is a great place for those who are looking to dine in a calmer space. Although this is the only designated area, there are many places to enjoy a quieter lunch or snack. Above Sandwich Oasis and behind Humpty Dumpty's wall are both typically less trafficked and tend to be quieter.
Our Calming Room is designed as a sensory sensitive environment for those who may need a break from the noise and stimulation of a theme park environment. The Calming Room is equipped with bean bags, a soft rug, dimmable lights and air conditioning. It is located at the front of the park behind Humpty Dumpty's wall and all are welcome to use it if needed.
If you have any questions about food allergies you can get that information at each food stand, simply ask the team member to speak to a coordinator for assistance.
All gift shops are wheelchair accessible.
The Dino Dash game has removable seats to allow for wheelchair accessibility. Please see the Team Member at the game for assistance.
Story Land has some steep grades and stairs. Please watch for blue ADA signs to alert you to areas with steep grades. Please take care or go around these sections.
If a child or individual with a disability gets separated from your group, stop any Team Member or go to Guest Services (Park Entrance). We do offer an information wristband where you can write your contact information to place on a Guest. This is helpful if the guest is nonverbal, too young or confused to remember contact information. They are available at Guest Services at the Entrance.
One Rider Swap (aka Parent or Kids Swap) may be arranged with ride attendants when a family members stays behind in the queue line area to care for a child not meeting the ride requirements. This also applies when there are more children in the party then can fit on the ride with an adult.
Loose articles of any kind are not permitted on any roller coaster. Guests can leave the item with a non-rider. Loose Article boxes are provided at some rides, but items lost, stolen, or damaged are not the park’s responsibility.
If a member of your party has a smoke sensitivity, please note that there are 2 designated smoking areas in the park. One is in the front of the park behind Miss Muffet's Market before the bridge to Dr. Geyser's, and the other is in the back of the park next to Crab Crawl. There are select weekends during the season that Story Land goes completely smoke free; check out our events for more information.
Our Ride Admission Program is designed with your safety and the safety of others in mind. Our staff at the Guest Service Building will assess each Guest seeking accommodations based on their individual abilities, ride dynamics, ride restraint systems, and manufacturer requirements to determine what rides they can safely enjoy. You will be given a ride accessibility questionnaire to complete to assist us with our assessment. Once completed, you will receive a list of rides that you may safely enjoy.
The assessment of each ride consists of the following criteria, which may be required to safely ride a certain ride.
All shows have wheelchair access.
We have menu boards available to assist you when ordering at many of our popular food stands.
Sign Language Interpretation
If you are reading this in preparation for your visit, American Sign Language interpretation can be provided at live shows with a minimum of Two week’s notice. Call 603-383-4186 or email storylandgeneral@palaceentertainment.com . Every effort will be made to provide interpreting services with less than Two week’s notice depending on the availability of the interpreter.
Show Scripts
Show scripts are available at Guest Services and at Farm Follies Theater.
Due to the design of certain ride vehicles and restraint systems, guests may have difficulty fitting into some rides. If you are wearing a cast or brace, please stop at the Guest Service Center to get a list of what rides you can ride. Note: there are no restrictions for arm casts below the elbow.
On most attractions, guests wearing prosthetic devices will be permitted to ride as long as the device is securely attached and will remain in place throughout the ride cycle. The exceptions to this rule are:
In order to ride, all restraints must be fastened properly. Riders of exceptional size (height/weight) may have difficulty fitting in the following: Roar-o-Saurus, Dr. Geysers (test seat available), Crazy Barn, Flying Fish and the Polar Coaster.
Magnets are used on the following ride: Roar-o-Saurus
We offer an alternative access program that, if you qualify, will allow you to use the accessible (ADA) entrance of the ride. The staff at Guest Services will ask you a series of questions to see if you qualify for this program. If you qualify you will receive a yellow Accessibility Pass, allowing you access to the ADA entrance for the rides. The ADA entrance will be noted by a blue sign. In most, but not all, cases this is the exit of the ride. Please wait until instructed by a Ride Operator to begin boarding.
Please note: the Alternate Access Program is good for the individual that receives the Ride Admission Pass and three (3) additional Guests. The individual with the pass must ride for the pass to be valid.
If granted admission into the Alternative Access Program, you will be able to initially board any attraction with a minimal wait. After riding certain attractions one time, you will be required to get a boarding time approximately equal to the wait time for that ride in the regular queue. You must wait until the given time to ride any other attraction that assigns wait times. You can only have one boarding time at any given time. You cannot ride the same ride that requires a wait time twice in a row without receiving a wait time. If we have stopped admitting Guests into the regular line for any reason, we will not admit Guests with an Accessibility Pass, either. This includes giving wait times or boarding with a time already assigned. Wait times must fall within regular park hours. You can ride any other attraction not listed below at any time. Rides that assign wait times after riding: Antique Cars, Pirate Ship, Polar Coaster, Dr. Geysers.
The following descriptions are designed to give you information on the type of actions caused by various rides along with their unique physical restrictions. If you enrolled in the Ride Accessibility Program, follow the directions listed under each ride below.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: This is a toddler ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest. All hand held infants must ride in the back seat.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each rider riding on a horse must be able to remain seated upright, keeping their head upright. If a guest is unable to sit up on their own control, the guest must sit on a chariot. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. The ride is not wheelchair accessible.
Height Restrictions: Guests must be at least 36” tall to ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each rider must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: Guests must be at least 36” tall to ride. Guests must be at least 48” to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each rider must exhibit independent posture control. Guest be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: This is a Toddler ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: Guests must be at least 36” tall to ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: This is a Toddler ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity to understand how to ride properly, or ride with a responsible person.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: Guests must be at least 36” tall to ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is wheelchair accessible.
Height Restrictions: Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity to understand how to ride properly, or ride with a responsible person.
Service Animals: Permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: Guests must be at least 36” tall to ride. Guests must be 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guests must be able to properly close the restraint. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity understand how to ride properly, or ride with a responsible person.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity understand how to ride properly, or ride with a responsible person.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: Guests must be at least 42” tall to ride. Guests must be 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Riders of this attraction will be exposed to forces, speeds, and other intense features that may cause distress or injury to persons with pre-existing health conditions.
Physical Restrictions: Each Guest must be able to remain seated upright, keeping their head upright, their back and shoulders against the seat back and their hands, arms, legs and feet down and inside the ride at all times. Guests must have a minimum of three (3) functioning extremities. Guests must have hands and be capable of grasping the handhold points and maintain a safe posture. Guests must have full upper and full lower body control. Guests must be able to properly close the restraints. Guest must have the mental capacity to understand how to ride properly or be accompanied by a responsible person.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is wheelchair accessible.
Height Restrictions: This is a Toddler ride. Guest must be 48” to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: There is no height requirement on this ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Guest must have the mental capacity understand how to ride properly, or ride with a responsible person.
Service Animals: Not permitted.
Ride Access: Mobility-impaired guests that would like to ride this attraction should see the ride operator at the attraction exit. Follow the blue sign to the ADA assisted access to board the ride. Please see the ride operator for assistance and loading instructions. This ride is not wheelchair accessible.
Height Restrictions: This is a Toddler ride. Guests must be at least 48” tall to ride alone.
Ride Restrictions: For your safety, only guests in good health should ride attractions at Story Land. Do not ride if you are currently or suspect to be pregnant, have high blood pressure, motion sickness, heart, neck or back problems, have had recent surgery, or have any other medical condition that may be aggravated by the features of this attraction.
Physical Restrictions: Each guest must exhibit independent posture control. Guest must be able to remain seated upright, keeping their head upright. Guest must have the mental capacity to understand how to ride properly, or ride with a responsible guest.
Service Animals: Not permitted.
Cinderella’s Pumpkin Coach
Swan Boats
Buccaneer Pirate Ship
Antique Carousel
Huff, Puff & Whistle Railroad
Rap-Tour Safari
Great Balloon Chase
Eggs-traordinary Farm Tractors
Antique Cars
Alice’s Tea Cups
Dutch Shoes
Splash Battle
Turtle Twirl
Cuckoo Clockenspiel
Bamboo Chutes
Polar Coaster
Crazy Barn
Flying Fish
Dr. Geyser’s Remarkable Raft Ride
Roar-O-Saurus
Questions or Comments? Story Land strives to ensure all guests, including those with disabilities, have a safe and enjoyable experience. If you have suggestions, comments, or concerns, please stop by Guest Services during your visit or email at storylandgeneral@palaceentertainment.com.