COVID-19 Update

Information & Frequently Asked Questions

To Our Valued Guests

Season Passes Extended Through 2021



Story Land - May 8, 2020
This year hasn’t gone like any of us expected, and as COVID-19 continues to impact every part of our lives, we’re excited to share some good news with you.

We’re extending paid 2020 Season Passes through the entire 2021 Season, including newly purchased Season Passes for a limited time. Additionally, all pre-purchased Day Tickets will be valid any day in the 2020 or 2021 season. It’s the right thing to do in appreciation of your patience and support.

We have been working diligently during the last two months to address how we will adapt to this pandemic and the new normal it has created. We continue to plan toward Story Land’s opening day, and although an exact date is still undetermined, our top priority remains the health and safety of our Guests and Team Members. As we move forward, we will continue to follow the guidelines and recommendations made by local, state, and federal leadership, and we will continue to work alongside health and safety officials, as well as colleagues within the amusement and attractions industry.

While the experience will be different, we remain committed to delivering the safe, family fun that’s been our calling since 1954. From all of us at Story Land, we thank you for your continued support, and we can’t wait til you’re back with us and the sounds of summer fill the air again.

We invite you to check our website regularly and follow our social media channels for updates. Please see our Frequently Asked Questions section below for additional information, or email storylandgeneral@palaceentertainment.com to connect with our Guest Services Team.

We appreciate your understanding and value your support during these challenging times. Thank you, and stay safe.
-Story Land Management Team

FAQS

Can't find the answer to your question? Email Us.

Yes. All 2020 Season Passholders (excluding Preschool Passes) will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, visit the Story Land Payment Portal. Please note that Season Passes cannot be used until they are paid in full.
Yes, all Season Passholders will receive identical pass benefits in 2021. For example, if you purchased a 2020 Platinum Pass, your pass will remain a Platinum Pass in 2021. Unused 2020 benefits do not roll over into 2021.
For a limited time, all Season Passes purchased will include both the 2020 and 2021 seasons.
Yes, you can use your pre-purchased Day Tickets in the 2020 or 2021 season. This includes Black Friday Tickets, Holiday Sale Tickets, and St. Paddy's Day Sale Tickets.
The Free 2020 Preschool Play Passes will not be extended into 2021. However, you will be able to register your child (as long as they meet 2021 eligibility guidelines) for a free 2021 Preschool Play Pass. Guests with additional questions about their child’s Preschool Play Pass can visit storylandnh.com/prekpass or email us to connect with our Guest Services staff.
Yes! Originally all Preschool Play Passes were to be activated at the park by June 30, 2020. Story Land is extending Preschool Play Pass Activation to any 2020 Story Land operating day through the end of the season, October 12, 2020. If your child is turning 6 during the original activation period (March 3 – June 30) you will also be able to activate their pass on any operating day as long as proof of age shows their birthday within the activation dates. More details on approved age verification documents can be found at storylandnh.com/prekpass. Guests with additional questions about their child’s Preschool Play Pass can email us to connect with our Guest Services staff.
All Preschool Pass activation has been extended to any operating day in 2020. Kids who were turning 6 during the original activation period (March 3 - June 30) can still activate on any operating day, as long as their proof of age shows their birthday during that period. For more information on acceptable proof of age documents, please go to storylandnh.com/prekpass.
Yes! We are still accepting applications and hosting virtual interviews, however orientations and training are on hold at this time. Visit our employment page for more info.
Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention and New Hampshire Department of Health along with other government officials and health experts. Some of our evolving sanitation procedures include:
  • Making sure rides and other areas are clean and hygienic.
  • Communicating and promoting the need to maintain social distance.
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests.
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate hand washing amongst Guests.
  • Promoting good respiratory hygiene in the workplace.
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response.
For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.